However, high fees charged for telecom services, as compared to other countries such as Ireland, are considered an obstacle for the sector’s development. Industry experts estimate that the expected liberalization of Morocco’s telecom sector will accelerate the development of call-centers. In the future the company hopes European clients will operate from its Moroccan centers, attracted by the country’s comparative advantage of lower labor cost. This operation presently requires around two-thirds of the center’s service capacity. The Casablanca center is managing customer services for the Morocco’s second GSM operator, Meditel. During our research, we have identified that Atento has purchased the following applications: Avaya OneCloud CCaaS for Call Center in 2019, Salesforce Sales. Atento Maroc pays operators an average monthly salary of 3000 Moroccan dirhams, equivalent to approximately $320. The report on the call center outsourcing market in Europe provides a holistic analysis, market size and forecast, trends, growth. The Casablanca center receives an average of 50,000 calls a day, employing more than 450, mainly female, operators around the clock. The publisher has been monitoring the call center outsourcing market in Europe and it is poised to grow by 3.14 bn during 2021-2025, progressing at a CAGR of 3.13 during the forecast period. The call centers are powered by Avaya, the former enterprise networks group to be spun off from Lucent Technologies.

The first center was opened in Casablanca earlier this year, and a third center is expected to open in Tetouan by 2001.Ītento Holding is an application service provider company (ASP), specializing in e-CRM services (customer relations management), operating in Brazil, Argentina, Chile, Peru, Guatemala, El Salvador, Puerto Rico, Colombia, Morocco and Spain. Atento is the largest customer relationship management and business process outsourcing (CRM/BPO) services company in Latin America and one of the three. See reviews, photos, directions, phone numbers and more for Atento Call Center locations in Pharr, TX. The Miami-based Atento, a subsidiary of Spain's Telefonica, is to open an $8 million internet-based call center in Tangier in November, servicing Morocco's northern provinces. Find 5 listings related to Atento Call Center in Pharr on YP.com.

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